Privacy Policy

We are committed to safeguarding the privacy and security of the personal information we collect. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your data when you utilize our services, including our website. In this Privacy Policy we, us or our means Ciel Funeral Group Inc.
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Collection of Personal Information

We collect both personal and sensitive information necessary to offer our services, including funeral arrangements and preplanning, and for participation in our marketing activities. This information includes, but is not limited to:

• Names, contact details, date of birth,  next of kin/family information, and any other information necessary to plan the funeral service.
• Payment details processed through third-party payment processors.
• Preferences and opinions expressed via surveys or directly to our staff.
• Any other relevant personal details necessary to provide our services as requested by you.

When you are a user of our website we may also collect:

• Your search queries on the website.
• Information that you provide by filling out forms, including at the time of registering to use the Website and requesting information or services.
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Information We Collect Through Automatic Data Collection Technologies:

‍‍As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Your browser session and geo-location data, information about your device and network, analytics about sessions and page views and other browsing behaviour.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

Sensitive information is collected strictly with your explicit consent and includes data pertaining to health or ethnic origin, as necessary for the services we provide.
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How We Collect Information

We collect your information:

• Directly from you when you interact with our services or register on our website.
• Indirectly through your interaction with our website, cookies, and usage of services.
• From third-party services such as HubSpot, Google AdWords, and Facebook Pixel, which help us in analytics and conversion tracking.
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Use of Your Information

Your personal information is used to:

• Provide, operate, and maintain our services.
• Understand and analyze how you use our services for improvement.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails and other forms of communication in accordance with your preferences.
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Disclosure of Personal Information

We disclose your personal information to third-party service providers who assist us in delivering our services. These providers include service providers, marketing partners, contractors, subsidiaries and affiliates who are instrumental in our operations; a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ‍Ciel Funeral Group Inc (d/b/a Cleo Cremation)'s assets.  

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
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Storage and Retention of Personal Information

We are a Canadian company, but to operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.

We store your personal data securely and take all reasonable precautions to protect it from unauthorized access, loss, misuse, or alteration. We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
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Your Rights and Choices

You have the right to access, update, or request deletion of your personal information. You can also object to the processing of your personal data, ask us to restrict processing of your personal data, and if applicable, request the portability of your personal data. Requests can be made using the contact information provided below.
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Links to Other Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
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How you can reach us

If you have any questions or concerns about our Privacy Policy, please contact us through the methods provided on our website.